Food and Beverage Assistant at- Philadelphia, PA

Sodexo 

Description

Food and Beverage Assistant at Sodexo, you are also a helping pair hands and a good mood motivator. This role includes the preparation and serving of our vibrant menu and ensuring all working areas are kept clean and tidy. Your cheerful customer service puts a smile on people’s faces and makes an impact in their everyday lives. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.  

What you’ll do: 

  • Ensuring the correct standard is set and adhered to in all areas of service delivery – to include room set-up, food and beverage delivery
  • Ensuring all duties are completed within set time scales
  • Learn menu items and be able to describe them appropriately to guests
  • Greet customers, present menus, offer drinks menu and explain daily specials or any changes to the menu to customers
  • Answer questions related to menu items and make recommendations
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses 
  • Remove dirty dishes and glasses and clean tables after customers finish meals
  • Prepare itemized checks and hand them to customers and take payment
  • Clean and set up dining areas, refill condiments, roll silverware, and stock service areas
  • Adhere to grooming and appearance standards consistently
  • Providing consistent high standards of service all the time to ensure all customers receiving the same products and service
  • To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs
  • To ensure all food and drinks are presented and served in line with company standards
  • To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times


Experience required:

  • Excellent communication skills both written and verbally and can demonstrate experience of working with previous customers or clients
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
  • Good time management and organizational skills
  • Ability to work well under pressure managing multiple workloads
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to food and beverage
  • Knowledge of Health and Safety and Food Safety
  • Able to demonstrate attention to detail and adherence to standards
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated with a sense of own initiative
  • Ability to work effectively as part of a team


Flexible approach to role – must be available to work different shifts including evenings and weekends if required by the business 

Qualifications Requirements:

  • Maturity of judgment and behavior.
  • Maintains high standards for work areas and appearance.
  • Maintains a positive attitude.
  • Ability to work a flexible schedule is helpful.
  • Must comply with any dress code requirements.
  • Must be able to work nights, weekends and some holidays.
  • Attends work and shows up for scheduled shift on time with satisfactory regularity.

Job Qualifications:
• High School diploma, GED, or equivalent experience.
• 0 to 1 year related experience.

Skills/Aptitude:
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with
professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Listen carefully to their customers’ orders, explain drink and food items, and make menu recommendations.
• Converse with customers on a variety of subjects, to create a friendly and welcoming environment at the bar.

License/Qualifications
Certifications: None.

General Qualifications:
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Physical Requirements:
• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):
• Generally, in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled,
temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud